H27: Patient Experience, NPS, Kano & Journeys, Plain&Simple free download

What you’ll learn in H27: Patient Experience, NPS, Kano & Journeys, Plain&Simple . Define NPS (Net Promoter Score) and patient loyalty . Understand the impact of the NPS on the success of healthcare organizations . Know how to map a patient journey and understand its importance to the patient experience . Demonstrate how to use the Kano model to prioritize strategic initiatives . Use this course to help you understand the concept of Kano models in healthcare . The healthcare market is becoming very competitive these days. Patients are much more involved in the decision-making process of where they will take their “healthcare business”

What you’ll find out in H27: Person Experience, NPS, Kano & & Journeys, Level & Basic

  1. Specify NPS (Web Promoter Rating) as well as patient commitment
  2. Comprehend the effect of the NPS on the success of health care organizations
  3. Understand the basic principle of the Kano design in healthcare
  4. Demonstrate just how to use the Kano design to focus on strategic initiatives.
  5. Know just how to map a patient trip and also comprehend its importance to the client experience.

Description

WHY IS THIS COURSE IMPORTANT?

The medical care market is coming to be very competitive nowadays. People are much more involved in the decision-making process of where they will certainly take their “medical care organization”. If the services they receive are superb from their point of view, they will go back to that healthcare provider as devoted “consumers”. If the experience is minimal or even worse, they will likely go in other places. This bad experience is increased by the client’s power to convince their friends and family to take their health care services to a different healthcare provider. This is specifically why person experience is so crucial these days. Without faithful clients, healthcare organizations can encounter economic mess up.

WHAT IS COVERED IN THIS COURSE?

This training course will certainly present the fundamentals of patient experience, exactly how it is gauged and also just how we can utilize this client experience information to drive change via new efforts and also calculated planning.

Who this course is for:

  • Those thinking about choosing healthcare as a career
  • Those looking to advance your career in healthcare
  • Those Looking to expand your knowledge of healthcare to better perform your current job
  • Those who are curious about everything and want to learn more about healthcare just for the sake of expanding your knowledge base.
File Name :H27: Patient Experience, NPS, Kano & Journeys, Plain&Simple free download
Content Source:udemy
Genre / Category:Business
File Size :3.62 gb
Publisher :Thomas Giordano
Updated and Published:05 May,2022

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